Essential Broadband Plus customers will also have the option to add Virgin Media O2’s latest entertainment product, Stream, for an upfront, one-off fee of just £20 – saving 42% on the normal £35 charge. 60 a month to £5 a month. Calling from abroad: 00 353 1 2458000. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. You can easily connect 10+ devices at the same time. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Clear basket. Part of that compels Virgin Media to release customers from their contract in the following circumstances: “If your service doesn’t deliver the speeds you were promised by your provider, get in touch with them. Search Search. Further exclusions & legal stuff apply. “However, as a gesture of goodwill, we have removed the. 99 a month. In comparison, Virgin offers 50Mbps, 100Mbps, 200Mbps, 350Mbps, 500Mbps and its top speed of 1130Mbps (which it refers to as Gig1), meaning it is still faster than BT. You may need to use the. Go even faster than M250. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Broadband providers that let you add TV to your tariff include Sky, Virgin Media, BT, TalkTalk and NOW. average UK speed*. The best way to contact Virgin Media to cancel is over the phone. How to cancel your Virgin Media contract. Most QuickStart kits have just 6 cables, connectors and powerlines to. VirginMedia. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. Check Virgin Media availability. All of the products on this page are subject to survey, network capacity and a credit check. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. QuickStart, set up and connections. Most Virgin Media deals on contracts of 12 months or more come with a £35 activation fee. Online chat: You should see the option to start a chat on Virgin Media's website. All our deals are unlimited broadband packages - download and stream what you like. Virgin Media has signed up to regulator Ofcom’s voluntary Broadband Code of Practice. Virgin Media’s broadband isn’t just fast, it’s totally unlimited too. 2023-09-10 16:23:22. Virgin TV 360. 25 a month. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. Speeds of up to M500 – average download: 516Mbps. Find out more Has this. For example: - Virgin Media broadband speeds are among the fastest in the country. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Continue to checkout . Virgin's mobile service is available under the Virgin. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. No setup fee is available on all bundles, broadband & phone, and broadband only packages. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. It has not so far given any. Black Friday sale ends on 27th November. Virgin Media ranks 43rd among Cable Television sites. These phone numbers work for people in the UK only. Set up a guest network. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The best way to rule this out is to look at trying a different device and see if the issue also occurs there. About Virgin Media; Careers; Advertise with us; AccessibilityYou can purchase a mobile internet dongle from a number of UK networks. Pretty cool, right? When will. The first one shows the most recently used rate from last April based on a £40 a month contract, and the other two examples provide representative examples from April 2024, based on a scenario if you entered into an 18-month contract with us in August 2023 and your subscription charge is £40 a month for the first 18 months, and the standard price. (FTTP) services. M250. Available with M50 broadband or faster. Email. Broadband Only. Read all about how to cancel your Virgin Media broadband package and switch to a new provider, whether you're in or out of your minimum contract. That’s over 100 live TV channels – depending on your package – and all your inclusive box sets, plus TV on demand as well. Unlike some, we won’t charge you a bean extra to keep your equipment and services in tip-top condition. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Excludes broadband faults and broadband network outages. Speed. Excludes broadband faults and broadband network outages. €59 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. 3. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Virgin Mobile billing. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. Intelligent WiFi Plus Service: Virgin Media customers only. Broadband. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. Over 400 servers in the UK and over 5,500 worldwide. Step 2: Order your NOW Broadband service. g. Tried leaving today, got strung along through 4 different people on the phone for 2 hours quoting better prices until the last one. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. With 47 million UK connections across broadband, mobile, TV and home phone, Virgin Media O2 will bring together next-generation gigabit broadband and 5G services. 88) / 12 = £33. Not a customer? Talk to us about joining: 1800 940070. ie. Each service has a minimum contract length that’s shown in your basket. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media services are only available in eligible Virgin Media network areas. Virgin Media owns and operates its. Richard Hart last updated 2 November 2023 A comparison and run down of some of the best Virgin broadband deals and packages. You'll also receive your contract either by email or by post to check and sign. The new fibre phone line is designed to work with the same phones as the old copper line. From the cabinet and onwards, Virgin Media then passes the traffic across its own fibre optic network where. Virgin Media Price Guides. It's so easy and we've even written the letter to get you started. Virgin Media services are only available in. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. For Virgin Media referrals (broadband, TV, landline services) you'll get £50 cashback. Plus, you can complain and apply for compensation if the issues are ongoing. Available with M50 broadband or faster. Last modified on Thu 24 Aug 2023 10. Restart your services. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Check which Hub you’ve got and then pick the test you need. Broadband & Phone. The best times to game online or make big downloads, for example, would be when connection is fastest. 2% satisfaction. Apps and extras. With Go. 1 service and now it also has a XGS-PON footprint it is really no surprise that the operator who for a long time has used the fastest major broadband provider tagline. Excludes Essential broadband customers from 10 November 2022. 9% network reliability. Simply register up to five of your devices with this free streaming service and you can watch Virgin TV on two devices at the same time, wherever there’s WiFi or mobile internet connection in the UK. Up to 3 WiFi Pods if needed. All our services will be set up so, once you’re in your. Broadband for low income families. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you are, you’ll continue to be charged £12. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Broadband, TV and Landline offers. Don't waste your time trying to cancel your services even your contract ended via phone or sms or chat. 2. Virgin Media's ultrafast broadband packages combine high-speed. your cable modem or your Airtime plan) provided by Virgin Media Limited or any other member of the Virgin Media group (“Virgin Media” or “we”) in connection with your Virgin Media services (broadband, telephone,. That’s more speed to spread across your devices. Here’s what you need to know: Great, affordable prices. My Virgin Media service has been relatively stable in the past few months, but I remember in the past when it was constantly dropping its internet connection, and I want to be prepared for that. TV. Contact centres are also affected, it said in a statement on Twitter. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician never showed up Virgin Media were unable to tell what time to expect him at Also way overpriced. Sign up today: 3. As the UK's fastest widely available business broadband, you’ll notice the difference – and your customers will too. Your My Virgin Media account gives you the access you need to manage your products, pay your bills and get support, making things so much simpler!. Hi - thanks for replying. Cheap Virgin Media broadband plans & deals ☝️ Compare the best broadband contracts in November from all UK providers From £18 a month at broadband. Here’s how much we’ll credit you for the following service issues: £9. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. QuickStart, set up and connections. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. Published: 30 Jun 2023 10:30. If you have mobile with us:. Phone line - 5 mins. As part of its pre-Black Friday savings, you can now save on Virgin Broadband’s brilliant M125 package. Save BIG on Virgin’s Fibre M125 Broadband and receive £50 in bill credit. From gripping drama, top-flight comedy and channels for the kids, to every BT Sport channel and a selection of Sky Sports, you can tune in and chill out. Excludes broadband faults and broadband network outages. Virgin Media . service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘ and (3. Once raised, you can view and manage complaints via our online tracker service in your My Virgin Media account 👉 Virgin Media makes managing your account easier with all your information in one place. ie provides answers to all your broadband, TV and Home Phone questions here. Report the fraudulent caller. Stream from Virgin Media. Virgin Media has today launched its new Essential broadband service which offers reliable, affordable and hassle-free connectivity to those facing financial difficulty and receiving Universal Credit. Exclusive benefits of being a Virgin Media O2 Volt customer include: A broadband speed boost to the next tier available (e. If you cancel your service during your minimum term an early disconnection fee will apply. We’re aiming to connect around 4 million extra homes and businesses. At least 30Mbps download speeds in every room or £100 one-off credit. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. Despite their promises, the quality of service provided is subpar, making it a challenge for customers to receive the value they expect. Networking and WiFi. If you have a Virgin Mobile handset or SIM card, see our guide on how to cancel your Virgin Mobile service. You can register up to five of your devices with the TV Go app and website, then watch Virgin TV 360 on up to two at the same time. Switch to eBilling and save yourself £21 a year. If that doesn’t do the job, we’ll send you up to a total of 3. We’ve got the speed you need. The broadband packages you can find are: Broadband. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. £62 a month for 24 months. These cables are capable of delivering much faster speeds than a standard copper wire network. Virgin Media services are only available in eligible Virgin Media network areas. Get more information on the advertised Virgin Media broadband speeds here. 2. The so called "fibre-optic broadband" is more accurately referred to as "cable broadband" because at both ends (home and head end), termination is by means of coaxial copper cable. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Includes a 30-day money-back guarantee so you can try it risk-free. Working hard to help connect the nation, shop our offers and order online. Reviewers complaining about Virgin Media most frequently mention customer service problems. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Availability of services from other major UK ISPs will differ from Virgin Media’s services. These prices are for new customers only. 8 Virgin Media discount codes for November 2023. All TV packages include Sky Q, Sky's revolutionary set-top box. Experiencing issues with your change package in your Virgin Media? From managing your services in broadband, TV and landline to your changing your Direct Debit in mobile, find everything you need to know with our package change help and support page. If you are able to transfer your Virgin Media service to your new residence, there is a £20 movers fee charged by Virgin Media to transfer your services to your new address. It has not so far given any. Can't use digital support? Don't worry! You can still get. Further exclusions & legal stuff apply. Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming. Virgin Media has run a number of trials over the last year or two to demonstrate with is possible with its DOCSIS 3. Up to 3 WiFi Pods if needed. At the time of writing, Virgin’s 264Mbps M250 Fibre Broadband is available for £29 per month on an 18 month deal. You can find these details at the top right hand corner of your bill. Cancelling Virgin Media broadband over the phone. Broadband is a high-speed internet connection that carries data to your digital devices so you can browse, shop, stream and game online. These lines are also open seven days per week, from 8am to 10pm. 5 above, your Virgin Media services are entirely unaffected by the cancellation of. 2023-09-14 21:07:08. 264 Mbps. If you think something might be wrong with our network or your kit, the first thing to do is to tap 'Status' in the app and check the network status. Up to 3 WiFi Pods if needed. Business broadband. For years, it has offered ultrafast broadband to more properties than any other provider in the UK. Broadband. V6. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Make sure to take our kit with you when you move. To cancel your Virgin Media broadband service, you should call 0345 454 1111. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. The Voom plans start from £33 per month (exc VAT) and include a business. The company’s M100 and M200 broadband packages have been. For more information, check out. Provided you are out of contract and on a monthly rolling deal, cancelling your Virgin Media service is very straightforward. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). 18 EDT. We’re so confident in this technology that we’ve launched. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. It's such a useful link that it's on every page of the Community! 2. TV 360 and home phone not currently available in 2022/23 network expansion areas. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. And it’s available to both new and existing customers who take a Virgin Media broadband package at no additional monthly cost – whether you go for a broadband-only or broadband and. Mon-Sat 9am-5pm. All our deals are unlimited broadband. You might also need to change it if your current package isn’t available at your new address. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Reliability Score: 3. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Getting your. : Compare our best broadband deals in your area. Pack our kit. 100Mbps boosted to 200Mbps) Double mobile data on all eligible O2 Pay Monthly plans (e. With another provider you will get new customer pricing. Calling from abroad: 00 353 1 2458000. This is far cheaper for this speed compared to the likes of Sky, Virgin Media and BT, who charge £28-30 per month for similar packages. Corporate Contact UsBut as outlined above, Virgin Media is generally better value for money and gets you a faster service. It’s supplied to your home by an internet service provider (ISP), such as BT or Virgin Media. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. Email address. Surfshark: The best budget VPN for Virgin. Millions of customers of Virgin Media and Virgin Mobile are facing price increases in spring, with TV and broadband subscribers having to pay £56. Everything you need is posted to you. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media customers already have a head-start because we’re the UK’s fastest broadband provider, but there are plenty of clever little hacks that can bring some extra oomph to your service. Virgin Media – 150 from our home phone or mobile, 0345 454 1111* on any (* call costs vary) from 8am: to 9pm Monday to Friday, to 8pm Saturday, to 6pm Sunday. (Use our comparison tool to check the current prices, of course. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Lightning-fast, reliable broadband: Virgin Media M600 Fibre Broadband (avg 630Mbps) vs widely. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. After initiating trials of the advanced optical networking technology on its live full-fibre infrastructure towards the end of 2022, UK communications firm Virgin. 16+. Contact centres are also affected, it said in a statement on Twitter. Access your bills, diagnose faults and manage your package. Just follow the steps below: into our broadband postcode checker and tap ‘check availability’. 10GB boosted to 20GB) Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. We do broadband. An outage on Virgin Media’s broadband services can leave many people disconnected. The Service you do for others is the rent you pay for your room here on. TV box - 15 mins. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Broadband & sim deals. If you are one of the potentially thousands who has experienced an outage, you can check your broadband and mobile service status online. Updated on 13 July 2023. ac. According to Ofcom, the average broadband speed of a home in the UK was 69. 1Gb. If you can get Quickstart, you can choose one of two delivery options. On your installation day, your engineer will arrive in a. TiVo. Phone: Speak to Virgin Media’s customer services by calling 0345 454 1111 for free. Unlike BT and Sky, Virgin Media runs on its own cable network. Although it’s not an exact science when you have millions of customers - as the larger. Broadband. Finding out prices from other providers will also help benchmark any renewal offer that VM come up with. £8 a month add-on or at no. Further exclusions & legal stuff apply. 3. See full list on techradar. TV 360 and home phone not currently available in 2022/23 network expansion areas. For queries about Virgin Media's services, please call our team on 0345 454 1111* or dial 150 from a Virgin Media phone line. Virgin Media services are only available in eligible Virgin Media network areas. Simply enter your address into our broadband postcode checker. Your account. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. Plus get help on things like wayleave & access agreements. uk' email address. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Price details. no setup cost. By calling 0800 064 3777. Its TV service is one of the most comprehensive, and you can get a mobile service via Virgin Mobile , which offers both traditional pay monthly and Sim-only deals using the Vodafone. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. Broadband Speed Test. Up to 3 WiFi Pods if needed. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. TV;. You’ll just need Virgin TV with the Virgin Media: TiVo® Service to enjoy it. £49 a month. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. If you decide to end part or all of your services with Virgin Media during a minimum. We currently recommend Virgin's M100 broadband at £26. 1. Virgin Mobile package. Virgin Media has often upgraded customers’ broadband speeds for free, timed with price rises. 93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022] Priority: Priority is an O₂ service. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. Switching broadband provider is as easy as 1, 2, 3…. Virgin Media services are only available in eligible Virgin Media network areas. Rather than Live Chat, it works like a text message conversation. Superfast broadband (up to 1GB/s) Reliable (99. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Make a payment in My Virgin Media. To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV. These terms and conditions set out the agreement between (1) you ('you', 'the customer' or 'your'); (2) Virgin Media Limited ('us', 'we' or 'our'); and (3) Virgin Media Payments Limited ('Virgin Media. On the day of activation, connect your new router to the master phone socket. TV. Earlier today, even its status page was unavailable, although prior to this readers. Whether you’re just looking for a good internet connection or want to add more services like phone and TV, you’ll be able to find the right broadband deal for your household. Virgin Media is one of the UK's leading broadband providers. £5. £8p/m extra or included with Gig1 or Volt. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Fix your broadband. 31 Dec. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. See how we scored Best in test. “Early disconnection fees include cancelling services mid-contract to move to a new address not served by Virgin Media,” it says. Stream box and remote remain property of Virgin Media. It probably should have done more testing, since the Hub 4 cannot deliver broadband at 1130Mbps thanks to neither conforming to the latest WiFi 6 standard, nor having any ethernet ports. User reports indicate no current problems at Virgin Media. To cancel your Virgin Media services, you can contact Virgin Media on 0345 454 1111 or through a page on their website. Set up a Hub. EE vs Virgin Media: average broadband speeds. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Decent speeds for everyday use. Broadband, TV and landline. Broadband only. This information is updated every 15 minutes, so you're always in the know. My Virgin Media makes managing your account easier with all your information in one place. Get superfast broadband, calls and award-winning TV content with Sky. €75 a. Your engineer will arrive at your chosen time on your chosen day. Virgin Media package. Contact centres are also affected, it said in a statement on Twitter. Mon - Fri 9am to 6pm. These prices are for new customers only. TV. For more information, select the type of broadband service you're planning to switch to on NOW: Brilliant Broadband. £8 a month add-on or at no. Virgin Media services are only available in eligible Virgin Media network areas. 99 a month for two years. About our broadband help and support page. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Voom Gig1 fibre broadband is seriously quick. With average download speeds of 132Mbps, our M125 Fibre Broadband is one of our cheaper options. TV 360 and home phone not currently available in 2022/23 network expansion areas. Virgin Media BT Sky; Broadband: We’ve now rolled out Gig1 Fibre Broadband across our entire network - with average download speeds of 1130Mbps : Less than 1 in 3 customers can get their top average download speed: Less than 1 in 3 customers can get their top average download speed: TV on the goNo setup fee is available on all bundles, broadband & phone, and broadband only packages. M500 – 516Mbps, the fastest, most widely available fibre optic deal in the UK. With M500 Fibre Broadband, we can keep up with even the busiest of homes. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. At Virgin Media, we offer a range of broadband speeds and packages, from our M125 fibre broadband, to our fastest Gig1 Fibre broadband, which provides average download speeds of 1,130Mbps (the most widely available gigabit broadband in the UK). If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. for the second time in a day. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The check will show if there are Virgin Media. £32 a month. All TV packages include Sky Q, Sky's revolutionary set-top box. A free WiFi Hub 3.